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Have a question about your order, shipping, returns, or using your SafiGlow device? Complete the form below or email us at safiglow@outlook.com.

For order-related questions, please include your order number. If your item arrived damaged, defective, or incorrect, include clear photos of the item and its packaging.

We respond during business hours (U.S. Eastern) and typically reply within one business day.

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The Glow Journal

Explore the journal

SafiGlow Flex LED face and neck mask in black and white, a $99 LED mask with face and neck coverage

The Glow Journal

Best LED Face Mask Under $200: What to Look For (2026)

Shopping for an LED face mask under $200? What matters in that budget (coverage, near-infrared, comfort, battery, returns) and which SafiGlow masks...

SafiGlow SpectrumFlex gift box with LED face mask, neck panel, controller and storage pouch

The Glow Journal

LED Face Mask Gift Guide 2026: Glow Gifts from $119

The best SafiGlow LED face masks to gift this season, from the Flex gift box to face-and-neck splurges, plus when to order...

SafiGlow SpectrumFlex red and near-infrared LED face mask with neck panel and remote controller

The Glow Journal

Red vs. Near-Infrared LED Masks: What's the Difference?

Red light vs. 850nm near-infrared in an LED face mask: what each setting is, whether you need NIR, and which SafiGlow masks...

Woman using a flexible SafiGlow face and neck LED mask at home

The Glow Journal

At-Home LED Face Mask: Red Light Therapy Guide

Learn how an at-home LED face mask fits red light therapy at home—coverage, fit, routine tips, and SafiGlow Flex from $99 with...

SafiGlow FlexAura face and neck LED mask with controller

The Glow Journal

LED Face Mask vs. Face & Neck LED Set: Which Fits Your Routine?

Compare an LED face mask with a face-and-neck LED set and learn which format may fit your coverage preferences and skincare routine.

Woman using a flexible SafiGlow face and neck LED set with a controller

The Glow Journal

How to Use an LED Face Mask: A Simple Step-by-Step Routine

Learn how to incorporate an LED face mask into your skincare routine, from cleansing and session setup to what to do afterward.