Refund and Returns Policy

Effective Date: 01/01/2026.

We want you to feel confident shopping with SafiGlow. If your LED device isn’t right for you, our 30-day money-back guarantee gives you time to try it.

Returns & Quality

Try your device with our 30-day money-back guarantee from delivery. If something arrives damaged, defective, or incorrect, email safiglow@outlook.com with your order number and photos — we’ll make it right under this refund policy. For issues after the return window, contact us and we’ll review any manufacturer defect coverage that applies to your model.

30-Day Money-Back Guarantee

You may request a return within 30 days of delivery, even if you have opened and gently used your device according to its instructions.

To qualify:

  1. Provide your order number or proof of purchase.
  2. Return the device with all included accessories and manuals.
  3. Ensure the device is clean and free from damage caused by misuse, unauthorized modifications, or improper handling.
  4. Include the original packaging if available.

You do not need to demonstrate a product defect or lack of results to request a return within this window.

Exchanges

We accept exchange requests within 30 days of delivery, including requests to exchange a working item for another model. The product-condition requirements above apply. Email safiglow@outlook.com with your order number and requested model before sending your item. We will confirm the exchange arrangements and return instructions with you.

How to Request a Return

Email safiglow@outlook.com with your order number and the item you wish to return. You may include a reason, but it is optional for returns under our money-back guarantee.

We will provide return instructions and the return address. Please contact us before shipping your item; do not send it to the address on the original shipping label unless instructed.

Once your return is approved, ship it within 14 days. We recommend using a tracked shipping service and keeping your receipt.

Return Shipping Costs

Customers are responsible for return shipping costs for change-of-mind or satisfaction returns.

If your item arrives damaged, defective, or incorrect, SafiGlow will cover the necessary return shipping costs.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please email safiglow@outlook.com as soon as you discover an issue and include:

  • Your order number.

  • A description of the problem.

  • Clear photos or a short video, if possible.

For damage visible on arrival or an incorrect item, please contact us within 48 hours of delivery whenever possible. This helps us investigate promptly; reporting later does not automatically disqualify your request.

We will arrange an appropriate replacement or refund at no additional cost to you. If a defect appears after the 30-day return window, email safiglow@outlook.com and we’ll review any manufacturer defect coverage that applies to your model.

Refund Process

Once we receive and inspect your return, we will email you with the outcome. If we cannot approve it, we will explain why.

Approved refunds will be issued to your original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the refund.

Refunds cover the product price you actually paid, including applicable product taxes. Original paid shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item. For orders shipped free, no original shipping charge will be deducted.

Order Changes & Cancellations

Please request cancellations or changes within 12 hours of purchase by emailing safiglow@outlook.com.

We will do our best to accommodate your request before shipment, but changes and cancellations cannot be guaranteed once fulfillment has begun. If your order has already shipped, you may request a return under this policy.

Contact Us

For return, refund, or order questions, email safiglow@outlook.com.